24 April 2020

Talking Points About Libraries

The Reaching Across Illinois Library System (RAILS) has worked with its members to create new talking points to assist in crafting conversations with everyone from friends and family, to members of your community, to decision-makers. They are available for all library types, in an infographic format that is easy to read, share, or leave behind after meetings.

It’s likely that there will never be a time when you can cover all of these points in one conversation, and not all may apply to you or your audience, specifically. Instead, choose items that work for you, the topics that will be of greatest interest to the person you are speaking with, and the talking points you are most comfortable addressing.

Don’t feel obligated to recite these talking points verbatim. Instead of memorizing, it may be more helpful to use your own words and add your own personal experience in order to make them your own and create a memorable story that will leave a lasting impression.

Finally, don’t forget to practice, among friends and colleagues and those in your library. This gets easier with repetition. The most important thing is to feel comfortable in what you are saying and to get the conversation started.

Talking Points for Academic Libraries

"My Academic Library Is ..." - Flyer focusing on academic libraries. Sources are provided on the annotated document.

Talking Points for Public Libraries

"My Public Library Is ..." - Flyer focusing on public libraries. Sources are provided on the annotated document.

Talking Points for School Libraries

"My School Library Is ..." - Flyer focusing on school libraries. Sources are provided on the annotated document.

Talking Points for Special Libraries

"My Special Library Is ..." - Flyer focusing on special libraries. Sources are provided on the annotated document.

For additional talking points for libraries, see:

Useful talking points may also be found in some of the sites listed in:

RAILS Talking Points

Below are some talking points to use when talking to library users and others about the Reaching Across Illinois Library System (RAILS) and the programs and services that are available to them through the system.

About RAILS (General Information)

  • RAILS is one of three library systems in Illinois. RAILS offers a number of important services to approximately 4,000 individual library buildings in a 27,000 square mile area. Together these libraries serve over 8 million Illinois residents of all ages. RAILS also offers additional services that are available to every Illinois resident.
  • RAILS' main mission is to help libraries to be the best they can be and to provide the best possible service to their customers/communities. No one library is able to provide everything their users need. RAILS optimizes the use of tax dollars by helping libraries to collaborate and share their resources with each other.
  • RAILS offers a number of services for every type of library (academic, public, school, and special). You are probably familiar with public libraries and may also know that there are libraries in colleges, universities, and elementary and high schools. Many people don’t know about “special” libraries, which are found in law firms, hospitals, museums, and other business and nonprofit organizations. RAILS serves them all!

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Do you have suggestions for resources to add to this page? Contact us at communications@railslibraries.info.